Bloom has always dedicated itself to using innovation to solve Insurance industry problems. We listen to our clients’ needs and work with them on finding solutions that provide greater efficiency and cost savings. Through integrating technology into our call center systems and processes, we bring smart solutions to industry problems.
Scripting & Implementation Development
Integrated scripting allows our agents to spend less time on data entry creating fewer mistakes so that they can focus on providing excellent service to your callers. Clever applications, such as our weather indicator (an application that indicates the local weather in the caller’s area) , give our phone agents opportunities to build an instant rapport and our exclusive Ascend Quote & Enrollment platform make it easy for our agents to quote and compare insurance products quickly and easily.
Bloom’s Client Portal
The Bloom Client Portal (BCP) consists of the Bloom Recording Portal (BRP), performance dashboards, as well as on-demand reporting. The BRP provides instant access to all of your call recordings in a secure environment. The portal provides easy access to inbound and outbound recordings and is searchable by Agent/CSR, inbound phone number dialed, caller’s phone number, enrollment ID, or date range. The password protected login area allows the flexibility of pulling individual or multiple calls during each login session. For example, the calls of particular agent or a specific team, can be accessed as a single recording or a whole team’s recordings in the same login session.
Understanding the importance of accurate and timely data to the management of marketing and sales campaigns, Bloom has invested in robust data and reporting services resulting in a variety of standard reports and custom solutions for each of our clients as well. Our standard reports cover standard call center metrics, all CMS required metrics, campaign and phone agent performance, as well as critical marketing information. Bloom has created over 300 reports and we are happy to create custom reports to meet any needs that you may have.